IT Service Management
Maintaining a strong IT department is daunting, as most companies strive to deliver new business value, react to technological and regulatory change, and manage rising costs. IT Service Management (ITSM) aids the seamless integration of business and IT goals, measure organizational effectiveness and reflect return on investment.
By unifying infrastructure system, man power and processes, ITSM can improve efficiency, enhance results and prevent risk.
Intelli Business Solutions provides the ideal level of ITSM support to correspond and interact with your precise network infrastructure environment. Our system is designed to meet you at any stage of the project and at any stage of your ITSM initiative.
Each of our offerings can be applied to the phases and processes of the ITIL service life cycle, as we provide a continuum of services designed to support any stage of an ITSM implementation. Our services include:
ASSESSMENT AND CONSULTING SERVICES
We will assess your current system and understand your current position, which enables us to define where you want to be in the nearest future. An assessment can also clarify the relationship between the business and IT. We will execute a tactical approach to our assessments, designing current state and future state reports, recommendations and findings, gap analysis, and action plans that can result in training services or awareness sessions.
IMPLEMENTATION AND ENABLEMENT SERVICES
Based on a detailed understanding of the results of our assessment, we provide an array of solutions, delivered to the right service level for your business. We offer implementation planning, process design, build, transition, and go-live and training support. Our learning solutions include the development of onboarding programs and ongoing investment in developing internal competencies and maturation.
MAINTENANCE SERVICES AND CONTINUOUS SERVICE IMPROVEMENT
Once we implement the ITSM services, we willensure compliance with internal business and external governance requirements, as well as design contingency plans to help mitigate potential risks that may arise.
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Choose Intelli Business SolutionsITSM services and Transform the Speed, Visibility, and Agility of your IT system.